Support

Email us: support@promienglish.hu

We usually reply within 1–2 working days. It helps if you tell us your iPhone model, your iOS version and what you were doing when the problem happened.

Cancel or manage your subscription

Subscriptions are handled by Apple. On your iPhone, open Settings → [your name] → Subscriptions → Promi. You can also tap Profile → Settings → Manage subscription in the app.

Cancel at least 24 hours before your renewal date to avoid the next charge. You keep access until the end of the period you’ve paid for.

Refunds

Apple handles all App Store payments, so refunds come from Apple. Request one at reportaproblem.apple.com.

Restore a purchase

Tap Restore purchases on the subscription screen or in Profile → Settings. Make sure you’re signed in to the App Store with the same Apple ID you used to subscribe.

Change your explanation language or level

• Explanation language: go to Profile → Settings → Explanation language.
• Level: on the Profile tab, use Choose your level.

You can switch both at any time, and your progress stays saved.

Reminders

Go to Profile → Settings → Daily reminder to turn reminders on or off and choose the time. If reminders don’t show up, check that notifications for Promi are allowed in iPhone Settings → Notifications → Promi.

Roleplay isn’t working

• Sign in first. AI roleplay needs you to sign in with Apple, so your conversations and limits are saved to your account.
• Check your connection. Roleplay runs online. Lessons work even when your connection is weak.
• Monthly limit. AI roleplay has a fair monthly limit, plus a limit on how often you can repeat the same scenario. If you reach it, the app tells you, and it resets at the start of the next month. Lessons and review are not limited.
• Too many messages at once? Wait a minute and try again.
• Still stuck? Email us and tell us which scenario you were in.

Is my roleplay private?

Yes. Only you can see your conversations. To create replies and feedback, we send your messages to our AI provider. You can find the details in our Privacy Policy.

Delete your account

Go to Profile → Settings → Delete account. This deletes your profile, progress and roleplay history. Everything is fully gone, including backups, within 30 days.

Important: deleting your account does not cancel your subscription. Cancel it in Apple’s settings first (see above).

If you can’t access the app any more, email support@promienglish.hu from any address and we’ll help you delete your data.

Use Promi on more than one device

Sign in with the same Apple ID on each device, and your plan and progress will sync. Your subscription works on any device with the same Apple ID.